Ear Cleaner Return & Refund Policy

Return & Refund Policy – South Africa

Due to hygiene and personal care regulations, our Ear Cleaner products cannot be returned, refunded, or exchanged once opened, used, or removed from their original packaging.

This policy is in place to protect the health and safety of all customers.

Non-Returnable Items

The following items are not eligible for return or refund:

• Opened ear cleaners
• Used personal care products
• Products with broken hygiene seals
• Items damaged through misuse or improper handling

Damaged or Incorrect Orders

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery with:

• Your order number
• Clear photos of the product and packaging

Once reviewed, we may offer:

• A replacement product
• Store credit
• A refund where applicable under South African consumer law

Unopened Products

Unused and unopened products in original sealed packaging may be eligible for return within 7 days of delivery, subject to approval. Return shipping costs are the responsibility of the customer unless the item arrived defective or incorrect.

Important Notes

• Products must be used as directed.
• We are not responsible for damage caused by improper use.
• Refunds, if approved, may take 5–10 business days to reflect depending on your payment provider.

Contact Us

For any return or support enquiries, please contact our support team through our website contact page or email.